SERVPRO of Idaho Falls Employee Photos

Jenn Hansen - Office Manager

As the Office Manager at SERVPRO of Idaho Falls, Jenn ensures the smooth operation of our workspace, allowing our team to focus on delivering exceptional results. With several years of experience in administrative roles and has a certificate in HR management, Jenn brings a wealth of expertise in managing daily operations, coordinating schedules, and optimizing office efficiency.

Jenn is dedicated to creating a positive and productive work environment, where every team member feels supported and valued. Whether it's coordinating meetings, managing facilities, or handling administrative tasks, she is committed to providing seamless support to keep our office running like clockwork.

With a keen eye for detail and strong organizational skills, Jenn tackles challenges head-on, finding innovative solutions to streamline processes and improve workflow. She thrives in fast-paced environments and is adept at multitasking, prioritizing tasks, and meeting deadlines effectively.

Outside of work, Jenn enjoys spending time with her children and bringing a well-rounded perspective to her role as Office Manager. She is excited to be part of the SERVPRO team and looks forward to contributing to our continued success.

Carlos Marquez - Marketing Representitive

Carlos is our Marketing Representative for Business Development at SERVPRO of Idaho Falls.

With a focus on understanding our clients' needs, Carlos develops tailored marketing strategies to effectively promote SERVPRO's services and solutions. He is skilled at identifying opportunities for growth and leveraging marketing channels to increase brand awareness and drive engagement.

With almost 10 years with SERVPRO of Idaho Falls, Carlos extensive training includes certifications in Applied Microbial Remediation (AMRT), Water Damage Restoration (WRT), Fire & Smoke Damage Restoration (FSRT) and Asbestos Contract Supervisor.

Carlos thrives on collaboration and is always eager to brainstorm innovative ideas to elevate our marketing efforts. Whether he's organizing events, creating engaging content, or nurturing client relationships, Carlos is committed to delivering results that exceed expectations.

Outside of work, Carlos enjoys spending time with his two children!

Jared Lusk - Marketing Representative

Jared has worked at SERVPRO of Rexburg/Rigby in various positions and capacities since our doors opened in 2008. He currently serves as a Marketing Representative in Business Development. Certified by the IICRC in WRT, ASD, Health and Safety, AMRT (Applied Microbial Remediation Tech) and Asbestos, he has the knowledge and experience to make your loss “Like it never even happened.” No matter the size of your fire, water or mold restoration needs in Idaho Falls, Rexburg or Rigby, Jared will provide exceptional customer service and expertise to take care of you, your home, or business! Jared is a phenomenal leader and teacher! He is very passionate about helping others out in a disaster!

Martin Perez - Reconstruction Technician

Martin loves his job as a reconstruction technician and has been working for SERVPRO for 2 1/2 years. He enjoys fishing, off-roading,andspending time with his family.

Steven Clark - Mitigation Crew Chief

With over 11 years of experience in the cleaning and restoration industry, Steven Clark is a seasoned professional dedicated to delivering high-quality service to our clients. As a Crew Chief at SERVPRO of Idaho Falls, Steven brings a wealth of knowledge and expertise to every project. His extensive training includes certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), Fire & Smoke Damage Restoration (FSRT), OSHA 10 for construction safety, Asbestos Abatement, Supervisor Contractor, and Residential Duct Cleaning.

Steven's comprehensive background allows him to expertly manage and oversee restoration projects, ensuring that each job is completed with the utmost care and attention to detail. His commitment to ongoing education and professional growth makes him a reliable leader and a valuable asset to the SERVPRO team. Whether dealing with water, fire, mold, or other types of damage, Steven’s expertise guarantees a swift and thorough restoration process for homeowners and businesses alike.

In his free time, he enjoys working on cars, fabrication, and learning new skills.

Cassie Nix - Estimator

Cassie is a skilled Estimator at SERVPRO of Idaho Falls, with 2.5 years of experience in the restoration industry. Her expertise lies in accurately assessing damage and providing detailed, thorough estimates for both residential and commercial properties. With a strong focus on client satisfaction, Cassie ensures that every estimate reflects the scope of work needed for efficient restoration and mitigation.

Cassie holds an OSHA 10 certification, underscoring her commitment to safety and compliance in all aspects of her work.

Isaiah Manlove

Our Mitigation Techs are IICRC Certified, available 24/7 365 and are always prepared to respond to your commercial, residential or rental property and are faster to any size disaster.

Paige Davison - Job File Coordinator

Paige is our Job File Coordinator for both our Mitigation and Rebuild jobs. She has been with SERVPRO for 2 years and has a strong background in communicating with her customers and ensuring the customers are informed every step of the way. She goes above and beyond to make it simple for our customers. Paige is behind the scenes to make it "Like it never even happened."

Vincent Stringer - Mitigation Production Manager

With approximately 13 years of experience in the cleaning and restoration industry, Vincent Stringer brings a wealth of expertise and leadership to his role as Production Manager for mitigation at SERVPRO of Idaho Falls. Though he has been with the company for a year, his extensive background in water, fire, mold, and other disaster restoration services makes him a vital asset to our team.

Vincent holds multiple industry certifications, including Water Damage Restoration (WRT), Fire & Smoke Restoration (FRST), Cleaning and Clearance (CC), Applied Microbial Remediation (AMRT), Trauma and Crime Scene Technician (TCST), Odor Control (OC), Health and Safety Technician (HST), Air Caire Residential Duct Cleaning, Confined Space, and CPR/First Aid. These qualifications demonstrate his broad expertise in handling various restoration and mitigation challenges with precision and care.

As Production Manager, Vincent oversees the day-to-day operations of the restoration process, ensuring that projects run smoothly and efficiently. His commitment to safety, quality, and client satisfaction is evident in every aspect of his work, making him a key leader in delivering exceptional results for both residential and commercial clients.

Torrey Crook - Crew Chief

Torrey Crook is an experienced Mitigation Crew Chief at SERVPRO of Idaho Falls, bringing over a year of dedication to the company and a strong background in the restoration industry. With his specialized certifications, including Water Damage Restoration (WRT), Applied Structural Drying (ASD), OSHA 10, Confined Space, CPR/First Aid, and Residential Duct Cleaning, Torrey is well-equipped to manage and lead mitigation efforts on a variety of projects.

Torrey also holds a Successful Subrogation 1 certification, demonstrating his understanding of the insurance process and his ability to efficiently work with insurance companies for a seamless restoration experience. His expertise and proactive approach allow him to handle challenging mitigation situations, ensuring that clients receive prompt, high-quality service.

As a Mitigation Crew Chief, Torrey is committed to safety, teamwork, and delivering results that exceed client expectations. His leadership and problem-solving skills make him an invaluable asset to the SERVPRO team, helping to restore homes and businesses to their pre-damage condition.

Lauren Crook - Marketing Support Coordinator

Lauren is the Marketing Support Coordinator at SERVPRO of Idaho Falls, bringing over 5 years of experience in managing social media, professional photography, and business e-commerce. Her expertise helps elevate the SERVPRO brand and connect with the community through strategic online and offline marketing efforts.

Lauren is skilled at creating engaging content, managing social media platforms, and capturing professional imagery that showcases the company’s work and services. Her background in e-commerce also allows her to enhance the online presence of SERVPRO, ensuring potential clients can easily access information and services.

With a creative eye and strong organizational skills, Lauren plays a vital role in promoting SERVPRO of Idaho Falls, driving brand awareness, and supporting business growth through innovative marketing strategies. Her dedication and passion for connecting with clients and partners make her a key contributor to the team.

Lisa Padgett - Job File Coordinator

Lisa is the Job File Coordinator at SERVPRO of Idaho Falls, bringing 10 months of experience with the company. In this role, Lisa efficiently manages and organizes all aspects of job files, ensuring that documentation, project details, and timelines are accurately maintained throughout the restoration process.

Lisa is certified in Water Damage Restoration (WRT), OSHA 10, and CPR/First Aid, demonstrating her commitment to safety, thoroughness, and preparedness in the field. Her attention to detail and organizational skills allow her to effectively support the team, ensuring that all necessary documentation and resources are in place for smooth project execution.

As Job File Coordinator, Lisa plays a key role in keeping projects on track and ensuring that all paperwork is in order, which allows the rest of the SERVPRO team to focus on delivering excellent restoration services. Her dedication to the team and clients ensures that every job is handled efficiently and with the highest level of professionalism.

Justin Walton - Reconstruction Superintendent

Justin is the Reconstruction Superintendent at SERVPRO of Idaho Falls, bringing 7 months of experience with the company and a solid background in construction management. As a certified ICC Residential Building Contractor ©, Justin has the expertise and knowledge to oversee and manage the reconstruction phase of restoration projects, ensuring that all work meets industry standards and is completed efficiently.

In addition to his construction credentials, Justin is CPR/First Aid certified, reflecting his commitment to safety and preparedness on the job site. His hands-on approach, leadership skills, and attention to detail ensure that each project is completed to the highest standards, from start to finish.

As Reconstruction Superintendent, Justin coordinates with the rest of the SERVPRO team to ensure that homes and businesses are restored to their pre-damage condition, managing timelines, subcontractors, and quality control throughout the process. His expertise and leadership make him a valuable asset in delivering comprehensive restoration services to our clients.

Spencer Miller - General Manager

Spencer serves as the General Manager at SERVPRO of Idaho Falls, bringing a wealth of experience in business management, entrepreneurship, and accounting. With a strong background in owning and operating several companies, Spencer excels in overseeing day-to-day operations, strategic planning, and financial management, ensuring the business runs smoothly and efficiently.

His deep understanding of accounting and financial principles allows him to effectively manage resources, optimize operations, and ensure profitability while maintaining the high standards of service that SERVPRO is known for. Spencer’s leadership and business acumen drive the success of the team, supporting a positive work environment and fostering growth.

As General Manager, Spencer is committed to delivering exceptional results for clients and continually improving processes to enhance both customer satisfaction and company performance. His vision and dedication make him an integral part of the SERVPRO of Idaho Falls team.